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VCRA & Realistic Imitation Firearms (RIFs)
In order to comply with the VCRA that came into effect in October 2007 we will only sell RIFs
to registered members of UKARA. For more information and details of UKARA please
click here. When ordering a RIF from the website please
ensure you include you UKARA membership number in the comments box when you go throug the checkout
otherwise there will be a delay in processing your order.
Please note all airsoft guns are currently only for UK sale and any orders placed by customers outside of the UK will be cancelled.
Refunds / Exchanges
If you change your mind about an item you buy within 7 days of receiving it, if it is returned in its packaging and its original condition with all accessories and paperwork we are happy to issue a refund or exchange the item. The cost of returning the item(s) are down to you and the original postage costs will not be refunded. For items being exchanged postage will be charged again for sending the exchanged item back to you.
Custom ordered or Custom Made items are not eligible for refunds.
Faulty / Damaged Items
Any items delivered damaged or items missing must be reported to us within 24hrs.
Any items found to be faulty upon receipt must be reported within 24hrs of the order being received and it will be exchanged. Customers are responsible for the cost of returning goods.
Any replacement or exchanged goods will not be sent out until the original item has been sent back to us, with the original receipt, and we have confirmed the fault.
Items damaged through misuse or negligence will not be refunded or exchanged.
Any repairs or work carried out by anyone other than Tactical Quartermaster will void your warranty.
Clothing / Accessories Warranty
Clothing and accessories are covered by a 3 month warranty, this covers any manufacturing defects.
Any problems should be reported to use as soon as possible and we can advise you on how to proceed.
Gun Warranty
All airsoft weapons purchased are covered by the following warranty periods:
- AEG - 3 Months
- GBB Pistols & Rifle - 3 Months
- Spring Pistols & Rifles - 1 Month
This covers and faults due to a manufacturing defect. Any repairs covered under this will be carried out free of charge.
Order Cancellation
If you wish to cancel an order that you have placed we request you contact us before your order is due to be sent, otherwise postage costs will be charged. If you wish to cancel an order that is awaiting any item(s) just contact us and let us know and you will not be charged.
Items Out Of Stock
Currently Tactical Assault Gear Items are only available as special order and
are ordered in specifically for each customer, this normally takes 2-3 weeks.
Combatkit items are ordered in on a bi-monthly basis. The next order date will be displayed on the front page.
Although we try to keep the stock status of all the items on the website
as up to date as possible it may sometimes occur that an item you order
is actually out of stock. For UK orders where an items is found to be out of stock we will send everything that is in stock
and contact you to let you know if/when the rest of the order will be next in. For international orders we will contact you
and let you know what is out of stock and give you the option of waiting or cancelling the out of stock items.
Payment
All prices on the website are in Pounds Sterling (GPB) and we currently
only except payment in this currency. We accept the following methods of payment:
• Credit / Debit Cards
     
• Cash (sent at owners own risk)
• Postal Order
• Bank Transfer
If paying by card and providing all the items on your order are in stock we
will then package your order and process your payment. A confirmation email
will be sent then to let you know it was processed and when it has be sent
out.
No orders will be sent until the payment has cleared, i.e. funds from bank transfer
have cleared. All card details are processed through a secure server with Barclays.
Should for any reason you not wish to send your card details online then choose cash
as your payment method, putting a note that you wish to phone your details and call us with your card details
Export
International customers are responsible for any taxes / duty that is charged
by there country and for checking that anything they order is legal to import to their country.
Please note all airsoft guns are currently only for UK sale and any orders placed by customers outside of the UK will be cancelled.
Contact Information
Post:
Tactical Quartermaster
295 Whitehorse Road
Croydon
Surrey
CR0 2HR
Phone: 0208 665 4646
Email: enquiries@tacticalquartermaster.co.uk
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